The fastest way to reach us is email: [email protected]
That address goes to the small team that runs IGdown, not an automated ticket queue. We usually reply within one to two working days. Weekends and holidays run slower.
Reporting a problem? Include the exact Instagram URL you tried, plus your browser and device. “The download button does nothing on Chrome, Android 14, on this reel link” tells us more in one line than a paragraph of description. Instagram changes its layout often, and a broken link type is usually fixed within a day or two once we can reproduce it.
Feature requests are welcome. Tell us what you were trying to do, not only which button you wanted. It often leads to a better answer than the one you had in mind.
Copyright or takedown notices: we do not host Instagram media on our servers, so there is normally nothing for us to remove. If you believe the site is being misused against your work, email the details and we will look into it and reply.
Advertising, partnerships and press: same address, with “Business” in the subject line.
IGdown is operated by Maetheon LTD — maetheon.com